Refund policy

Returns & Refunds Policy

1. Introduction

This Returns & Refunds Policy (“Policy”) applies to all purchases made from Wingate Studio Ltd (“we”, “us”, “our”). By placing an order, you agree to the terms set out below. This Policy complies with applicable UK consumer protection legislation, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.


2. Right to Return

Customers may return eligible items within 30 days of receipt for a refund or exchange. To be eligible, items must be:

  • Unworn and unused

  • In their original condition

  • Returned with original packaging and any supplied accessories

This Policy does not affect your statutory rights.


3. Free Returns

We provide free returns for all orders delivered within the United Kingdom.

All returns must be made using our prepaid Royal Mail return label, which we will supply upon request. Customers must not send returns via alternative couriers (e.g., Evri, DPD, DHL, UPS), as our returns address can only accept Royal Mail deliveries.


4. Returns Process

To initiate a return, customers must:

  1. Contact us at hello@wingate-studio.com and provide the order number and reason for return.

  2. Await approval and receipt of a prepaid Royal Mail Tracked return label.

  3. Affix the label securely to the parcel.

  4. Deposit the parcel at any Royal Mail Post Office or Royal Mail collection point.

We reserve the right to refuse returns that do not comply with this Policy.


5. Returns Address

All returns must be sent to the following address:

Wingate Studio PO Box [insert number] [Insert town] [Insert postcode] United Kingdom

This PO Box accepts Royal Mail deliveries only.


6. Refunds

Refunds will be issued once the returned item has been received and inspected. Refunds are processed to the original payment method only.

Refund processing times:

  • Inspection: up to 3 working days after receipt

  • Refund issuance: 3–5 working days thereafter

Refund times may vary depending on the customer’s payment provider.


7. Exchanges

Where stock permits, customers may request an exchange for a different size or product. Exchanges follow the same process as returns. If the requested item is unavailable, a refund will be issued instead.


8. Faulty or Incorrect Items

If an item is faulty, damaged, or incorrect upon delivery, customers must notify us within 7 days of receipt. We will provide a replacement or refund in accordance with UK consumer law. Evidence (e.g., photographs) may be required.


9. Non‑Returnable Items

The following items cannot be returned:

  • Items showing signs of wear or damage

  • Items returned without original packaging

  • Items returned outside the 30‑day period

  • Items not sent via our prepaid Royal Mail label


10. UK‑Only Returns

At present, we only accept returns from customers located within the United Kingdom. International returns are not supported.


11. Amendments

We reserve the right to amend this Policy at any time. Any changes will be published on our website and will apply to orders placed after the date of publication.